Follow Anthony Kirlew on Twitter

Subscribe in a reader

Hire Anthony as an Internet Marketing Speaker

Email Marketing $19/Month!





DISCLAIMER: The FTC requires me to let you know that I may be compensated for products or services recommended. In many cases I am recommending my own company's services, so it's kind of funny to have to spell this out, but I do get paid by some of the companies whose ads are on the site. I ONLY list ads for companies that I use and fully endorse.

Is Your Staff Sabotaging Your SEO Efforts?

SEO (Search Engine Optimization) is one of the best ways to connect with hot prospects for your business. If you are reading this, you most likely agree and have some understanding of the process. What many fail to realize is that like any other marketing strategy, SEO is not the end all, but rather a prospect generating strategy. It will allow those looking for your products or services to find you, but here is what is doesn’t do:

    Answer your telephone promptly and professionally.
    Greet your customers with a smile.
    Give outstanding customer service to your customers.
    Take messages for you when you are away.

I think you get the picture. Once you have invested in an effective SEO campaign, make sure that you have the right people to turn that prospect (or suspect) into customer, and then a brand advocate.

Yesterday, I went to a store to buy something… I can’t say what because I am in a weight loss competition and my wife will read my blog. Granted, I did not find this store via the web, but anyone who did might have had this same experience. I walked into the store and there was no one to help me. I could see someone in the back obviously doing something more important that taking money from a paying customer. I understand that people have other things to do than wait for me to walk in, but I said “hello” and was not even acknowledged. I then waited for about a minute and thought to myself “they just don’t deserve the business”, so I went to a local competitor and got what I was craving. The real good news is that when I stepped on the scale it did not have any impact. :-)

The moral of the story; bad customer service will end up costing you more in your online marketing campaign because you will need to generate far more prospects if you aren’t taking care of them. Not only are you missing out on new business, but you are losing potential referral customers from those that get bad service and tell people (as I did).

Be Sociable, Share!

One Response to “Is Your Staff Sabotaging Your SEO Efforts?”

Leave a Reply

CommentLuv badge
Fastest WordPress Hosting
Categories
Archives